All Categories
Featured
Table of Contents
Listen to the article 17 min This audio is auto-generated. Please let us know if you have feedback. Following a year of broad economic uncertainty that suppressed growth for hotels, hospitality industry leaders are looking toward 2026 with careful optimism. Increasing operational expenses are slated to challenge owners this year and lower-tier segments could struggle amidst a growing wealth bifurcation.
Why Is Fast Casual a Best Investment?And through it all, hotel companies are anticipated to strengthen their portfolios with new brand offerings and collaborations. As the year gets underway, Hotel Dive spoke to hospitality leaders from differing corners of the market about their 2026 forecasts. Below are the leading patterns anticipated to effect hotel operations, efficiency, net system development and more this year.
How Service Trends Will Impact 2026 ROITotal wages, incomes and benefits paid by U.S. hotels rose to $127 billion in 2025, according to information from the American Hotel & Lodging Association, shown Hotel Dive. In 2026, that figure is forecasted to reach $131 billion, representing an approximately 3% year-over-year boost, per AHLA. For hotel owners, increasing labor expenses position an obstacle to net operating income development, Kevin Davis, Americas CEO at JLL Hotels & Hospitality, informed Hotel Dive.
"It is an absolute concern." Rising labor costs have actually been a difficulty for hoteliers for many years, Davis stated, especially following the COVID-19 pandemic. Overall, hotel labor expenses have increased 15.3% from 2019 to 2025, exceeding the 12.8% growth in overall operating profits, according to AHLA. Recently, countless union hotel workers have actually gone on strike demanding higher earnings in order to keep up with the increasing cost of living in places such as California, Hawaii and Las Vegas.
3, 2024 in San Francisco, California. Justin Sullivan via Getty Images In 2026, Davis noted, union settlements will be "front and center" in New York City, where the New York City Hotel and Video gaming Trades Council's union contract with the Hotel Association of New York City is set to end in July.
In 2015, the union backed New York City's recently chosen Mayor Zorhan Mamdani, who ran on a promise to raise New York City's minimum wage to $30 per hour by 2030. Hotel industry associations, including AHLA, have actually knocked comparable legislation across the nation, including the recently passed $30 wage ordinance in Los Angeles. "Need has not kept up with this speed," she said. Salaries, wages and payroll-related expenses paid by hotels now account for more than 32% of overall revenue, according to AHLA.
As more hotel guests turn to expert system to enhance their travel experience, booking hotels directly through big language designs (LLMs) might be next, hospitality professionals said. Agentic commerce a procedure by which self-governing AI agents act on behalf of a customer to discover, compare and complete purchases is a trend that has actually sped up across markets like retail.
According to PwC's 2025 Holiday Outlook report, 76% of millennials stated they're most likely to use AI for travel recommendations. That number is growing, Jonathan Kletzel, PwC's travel, transportation and logistics leader, told Hotel Dive. Michael Klein Head of retail, travel and hospitality item marketing at Talkdesk To stay competitive with direct booking, larger multibrand hotel companies will "embed LLMs into their own brand sites and mobile apps, and change the method the customer searches," Kletzel stated.
"If you are not discoverable in an LLM search result which many brands aren't, and this is the big panic that they're all going through today customers aren't going to consider you," he said. Michael Klein, head of retail, travel and hospitality product marketing at AI client experience platform Talkdesk, similarly informed Hotel Dive that hospitality players require to ensure their property information is being indexed by LLMs to appear in tourist questions.
Latest Posts
Key Strategies to Growing Hospitality Footprints
New Growth News and Global Milestone Success
Corporate Updates: New Milestones for 2026
